Frequently Asked Questions
Welcome to Ornamental Store! We’ve compiled a list of frequently asked questions to help you navigate our website and services. If you have any additional questions, feel free to contact us at [email protected].
Product Questions
What types of plants do you offer?
We specialize in a variety of plants including Native Plants, Ornamental Grasses, Perennial Plants, Roses, Topiary Plants, and Vines & Climbers. Each category is carefully curated to enhance your garden’s beauty and functionality.
Are your plants suitable for all climates?
Our plants are selected to thrive in a range of conditions, but we recommend checking the specific care instructions for each plant to ensure it’s suitable for your local climate.
Shipping & Delivery
What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which delivers within 10-15 days for a fee of $12.95, and Free Shipping for orders over $50 using EMS, which typically takes 15-25 days.
Do you ship internationally?
Yes, we ship globally except to certain remote areas and parts of Asia due to logistical constraints. If you’re unsure about shipping to your location, please contact us.
How long does it take to process an order?
Orders are processed within 1-2 business days. We take great care in packaging your plants to ensure they arrive in excellent condition.
Returns & Refunds
What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the plants are in their original condition and packaging. For more details, visit our Returns Policy page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details. We’ll guide you through the process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Contact & Support
How can I contact customer service?
You can reach us via email at [email protected] or visit our store at 4327 Poplar Street, Indianapolis, US 46201.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Ornamental Store. We’re here to help you create a garden that tells your unique story!