Delivery Information

At Ornamental Store, we understand that your gardening projects are important to you, and we strive to ensure that your plants arrive in perfect condition and on time. Our delivery options are designed to cater to your needs, whether you’re looking for speed or cost-effectiveness.

Shipping Options

We offer two main shipping options to suit your preferences:

  • Standard Shipping: For those who need their plants quickly, we offer standard shipping via DHL or FedEx. This option ensures that your order will be delivered within 10-15 days after dispatch. The shipping fee for this service is $12.95.
  • Free Shipping: For orders over $50, we provide free shipping using EMS. This option is perfect for those who are not in a rush and prefer a more economical choice. Delivery times for free shipping are typically 15-25 days after dispatch.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. We take great care in packaging your plants to ensure they arrive in excellent condition, ready to thrive in your garden.

International Shipping

We are proud to ship globally, bringing the beauty of our plants to gardeners around the world. However, please note that we do not ship to certain remote areas and parts of Asia due to logistical constraints. If you have any questions about shipping to your location, feel free to contact us at [email protected].

Returns Policy

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure that the plants are in their original condition and packaging. For more details on our returns process, visit our Returns Policy page.

Contact Us

If you have any questions about our delivery options or need assistance with your order, our customer service team is here to help. You can reach us at [email protected] or visit us at our store located at 4327 Poplar Street, Indianapolis, US 46201.

Thank you for choosing Ornamental Store. We look forward to helping you create a garden that tells your unique story.